Strategy and Operations Manager (Critical Venues)

About this role

• The Demand Operations team keeps the pulse on community sentiment and service quality within the Florida markets
• The core function of the Demand Ops Program Manager is to ensure that Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and build relationships with community members
• This role follows a hybrid work schedule and reports to the Head of Demand & Service Quality Ops
• Own the Venue Playbook: Create the end-to-end global framework for identifying, engaging, and launching operations at venues. Build a standard playbook for regional teams to use when partnering with stadium operators, airport authorities, hotels, universities, shopping districts, hospitals, and transit hubs
• New Market Launch Readiness: Own venue preparation and readiness ahead of market launches, including venue planning timelines, cross-functional alignment and executive signoff on venue needs, process governance, and readiness oversight
• Oversee Venue Metrics: Define and monitor KPIs for venue performance and top pickup/dropoff locations. Manage processes to report on and mitigate venue issues while understanding vehicle performance impacts to venue requirements
• Manage Critical Venues: Serve as the Operational Leader for critical and high-priority venues to ensure seamless execution
• Drive Airport Operations: Lead the operational plans and execution for airport partnerships, monitoring key metrics, partnering cross-functionally on the roadmap, and enabling execution within regions
• Drive Cross-functional Improvements: Act as the leader for the Venue strategy. Identify gaps in current processes and partner with Regional Ops, Marketing, BD, Policy, and Product/Engineering to build scalable processes and tooling solutions

### Benefits

• Medical, dental, and vision insurance for employees and...