Operations Manager - Education & Student Services

About this role

London School of Excellence is looking for a highly organised and proactive Operations Manager to oversee our day-to-day education operations.

The successful candidate will manage staff activity, student communication, application progress, university correspondence, operational reporting and partnership development.

This is a hands-on management role for someone who can keep multiple teams and processes organised, ensure tasks are completed on time, and provide management with clear visibility of ongoing operations.

## Tasks

* Manage and monitor day-to-day staff activities, attendance, punctuality and overall performance.
* Allocate daily and weekly tasks and ensure work is completed on time.
* Conduct brief team check-ins and review staff weekly reports.
* Monitor whether students, agents and universities are being contacted and followed up by the responsible team.
* Oversee student enquiries, application progress, outstanding documents and pending actions.
* Ensure applications are properly assigned, updated and progressed without unnecessary delay.
* Monitor university communication, application follow-ups, offers, conditions and outstanding matters.
* Assign or coordinate important operational emails and internal communication.
* Support and monitor new university/education partnership activities, including follow-ups and meetings.
* Ensure staff correctly update the CRM and internal systems.
* Monitor overdue tasks, inactive cases and unresolved issues.
* Identify blockers, coordinate with the relevant team members and make sure problems are resolved quickly.
* Act as the main communication point across teams to keep workflows moving smoothly.
* Maintain visibility of staff workload, task status and operational priorities.
* Prepare a weekly operations report for senior management.
* Escalate serious staff, application, university or operational issues when required.

## Requirements

* Previous experience in operation...