3PL & Rider Operations Manager (They/She/He)

About this role

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As a 3PL & Rider Operations Manager, you will be handling a team responsible for cooperation with fleet partners and making sure we are always correctly supplied, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet and make our cooperation with fleet partners stronger.

THE JOURNEY

• Develop long and short term commercial strategies for the fleet partners
• Craft incentive plans for the fleet partners
• Ensure rider acquisition processes are capturing the fleet available in the Polish market
• Analyze daily and weekly operational metrics with a macro view for the long-term success of fleet partners
• Develop execution plans that will be implemented, ensuring they are delivered by the team
• Plan the acquisition and incentive budget and oversee the spending
• Ensure Glovo is the number one app of choice among riders
• Understand, deep-dive and have complete awareness of the country’s supply situation at all times
• Get to know the fleet situation of all the regions, be hands-on and active part of the courier support initiatives
• Define and execute high-impact engagement and retention projects
• Make data-driven decisions to identify best practices and improve efficiency of the rider funnel

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Strong commercial acumen and ability to lead negotiations with external partners
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recom...