Sr Account Manager - Madrid (They/She/He)

About this role

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

As a Senior Account Manager Manager, you will have a key role in the Glovo Partners team. You will ensure partner engagement and retention in Glovo by finding ways to grow the number of orders and generate additional revenue. Define the monetization strategy and execution for all partner segments.

THE JOURNEY

• Be part of Spain team based in the Madrid office
• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your team portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
• Ensure that Glovo has the best content by signing preferred partnerships with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• At least 4 years of experience in high-performance and fast-paced environments (startup, investment banking, top consulting firms o...