Customer & Business Operations Manager

About this role

Aqua-Tots Swim Schools – Lexington, KY
Full-Time | 32 Hours/Week | Hybrid | $21–$23/Hour
*Supporting our Lexington (Ruccio Way) and Hamburg locations*
Meaningful Responsibility. Real Flexibility. A Job That Makes a Difference.


Are you an experienced administrative or operations professional who enjoys solving problems, helping customers, and keeping a business running smoothly?


Are you someone who takes ownership, follows through, and doesn't need a manager creating your daily to-do list?


Aqua-Tots Swim Schools is seeking a highly organized, proactive
Customer & Business Operations Manager
to support our two Lexington-area swim schools.


This is a unique opportunity for an experienced professional who wants meaningful responsibility, a flexible hybrid schedule, and the satisfaction of helping a family-owned business thrive.


You'll report directly to our Director of Operations and independently manage key customer experience, account management, reporting, inventory, purchasing, and administrative functions across both locations.


Your work will allow our school leadership to spend more time developing employees, building culture, hiring great people, and growing our schools.


Our philosophy is simple: You don't just identify problems—you own them through resolution.
What You'll Own


Customer Experience & Retention


You'll play a meaningful role in helping families have a positive experience with Aqua-Tots and resolving concerns before they become lost customers.


Responsibilities include:

• Proactively contacting families who submit withdrawal notices to understand their concerns and identify opportunities to retain their enrollment
• Helping families resolve billing, scheduling, membership, and service-related issues
• Managing routine customer complaints and service-recovery opportunities
• Making timely customer-service decisions within established company guidelines
• Monitoring Listen3...