WFH Studio Operations Manager (Client Experience & Business Operations)

About this role

Job Overview

We are seeking a highly organized and proactive Studio Operations Manager (Client Experience & Business Operations) to serve as the operational core of our growing Melbourne-based performing arts school. In this full-time remote role, you will take full ownership of student enrollments, customer service, billing workflows, and complex teacher scheduling. As the founder’s primary operational partner, you will transition the business from founder-managed tasks into a scalable model using CRM automation and structured systems. The ideal candidate will combine a warm, empathetic communication style for families with a sharp, detail-oriented approach to problem-solving.

Schedule

Flexible within Melbourne business hours (minimum 6 hours overlap preferred) - AEDT/AEST time (40 hours per week)

Responsibilities

Student Enrolment & Customer Journey

• Own the full enrolment process from first inquiry to active student
• Respond warmly and professionally to new student and parent inquiries
• Manage trial class bookings, follow-ups, and enrolment conversion
• Maintain waitlists and support student capacity planning
• Track enrolment numbers and identify opportunities or concerns

Student & Family Experience

• Act as the main point of contact for parents and students
• Manage communication through email, CRM, and other channels
• Provide clear, friendly, and professional support
• Share updates regarding:

- Classes
- Events
- Scheduling changes
- School information
- Maintain FAQ and handbook information to reduce repeated questions

Scheduling & Studio Coordination

• Manage student scheduling through My Music Staff or similar systems
• Coordinate teacher availability
• Handle:

- Class changes
- Absences
- Make-up lessons
- Scheduling conflicts
- Ensure smooth communication between students, teachers, and leadership

Finance & Administration Support

• Manage monthly invoicing workflows
• Monitor payment proce...