Operations Assistant Manager

About this role

• Reports directly to the Operations Manager for service delivery results
• Communicate team status, task accomplishment, and direction (oversee and monitor day-to-day operations).
• Provides status of reporting to client.
• Serves as a focal point to communicate and resolve issues.
• Escalate issues that cannot be resolved by the team.
• Provide guidance to the team based on management direction and the client’s direction.
• Develop an action plan that the team will use to reach their goals.
• Lead and facilitate constructive communication (problem-solving and collaboration).
• Discover Training needs and provide coaching and mentoring.
• Focus the team on the tasks at hand or the client’s requirements.
• Perform job tasks as needed.

Requirements:

• In-depth knowledge of performance metrics and end to end of the Customer Service function of freight forwarding.
• Proven work experience as a team leader or supervisor.
• Experience in Cargowise and other systems.
• Organizational and time-management skills.
• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Strong familiarity with the Internet and MS Office applications.
• Previous contact center experience is an advantage.

Others:

• Permanent WFH\* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work
• Amenable to work on different shifts (AM, Mid, and Night Shifts)
• Company to provide internet allowance and PC
• 20% Night Differential and Other Allowance
• Loyalty award and Others