Operations Manager

About this role

Job Summary

We are seeking a dynamic and highly organized Operations Manager to lead our retail operations with enthusiasm and precision. In this role, you will oversee daily store activities, manage team performance, and ensure seamless execution of sales, inventory, and customer service processes. Your leadership will drive operational excellence, foster a positive team environment, and contribute to the overall success of our retail location. This position offers an exciting opportunity to influence store performance while developing your managerial skills in a fast-paced, customer-focused environment.

Responsibilities

• Lead and supervise retail staff, including hiring, training, employee orientation, and ongoing development to ensure high performance and excellent customer service.
• Oversee daily store operations including cash handling, cashiering, POS systems management, and inventory control to maintain operational efficiency.
• Manage purchasing, merchandising, stocking, and inventory management to optimize product availability and store presentation.
• Coordinate scheduling, shift management, and staffing levels to meet sales goals while maintaining a positive work environment.
• Conduct interviewing and recruiting activities to attract talented team members aligned with company standards.
• Implement pricing strategies, sales management techniques, and marketing initiatives to boost retail sales and customer engagement.
• Maintain accurate bookkeeping and payroll records, ensuring compliance with company policies and legal requirements.
• Monitor store performance metrics such as retail math calculations, budgeting, and operational KPIs to identify areas for improvement.
• Foster effective communication within the team through managerial communication skills and organizational strategies.
• Ensure compliance with safety protocols, store policies, and regulatory standards while promoting a culture of accountability.

Skills

• Proven manage...