Senior Project Manager II | WFH - Nightshift

About this role

Make your next big career move by applying as KMC Solutions' next Senior Project Manager II!

Here, we are disruptive risk-takers who don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride!

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Direct project:

• Define project scope and schedule project activities, integrating them into the broader project plan with the customer project manager(s)
• Manage multiple customer projects simultaneously, working with customers, partners, and internal solutions consultants to drive progress across multi-location and multi-phase deployments
• Conduct regular status meetings with customers and teams to assess progress against plan and reforecast project variables as needed to ensure timeline adherence

Partner project:

• Lead partner implementation escalations, engaging relevant teams and individuals (support, product, engineering) to support resolution
• Lead all communication between parties and provide recurring updates to the partner and end client until escalation is resolved
• Monitor implementation projects and oversee partner project managers and solution consultants to ensure Professional Services KPIs are met
• Ensure high-quality execution for assigned implementation partners through consistent project oversight, weekly project reviews, and ad hoc methodology and technical training

Additional responsibilities:

• Proactively identify risks relate...