Principal Customer Success Manager

About this role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Customer Success Manager, Technical in United States.
You will join a high-impact customer success organization focused on helping enterprise clients unlock maximum value from a leading contract lifecycle management platform. In this role, you will act as a strategic and technical advisor to key accounts, ensuring customers successfully adopt, expand, and optimize their use of a data-first CLM solution.


You will work at the intersection of customer success, solution consulting, and product expertise, partnering closely with implementation, support, sales, and engineering teams.


Your mission will be to deepen customer adoption, reduce churn risk, and identify opportunities for expansion through a proactive, insight-driven approach.


You will lead business reviews, analyze usage trends, and translate customer needs into actionable product and configuration guidance.


This role requires strong technical understanding combined with exceptional relationship management and communication skills.


It is ideal for someone who thrives in complex enterprise environments and enjoys driving measurable business outcomes through technology.


Accountabilities

• Build and maintain strong, trusted relationships with key customer stakeholders, implementation partners, and internal teams to ensure successful long-term engagements.
• Act as a strategic advisor to customers, driving engagement, retention, and expansion through proactive account management.
• Conduct regular business reviews to assess customer health, usage trends, evolving needs, and growth opportunities.
• Monitor product usage and customer behavior to identify risks, adoption gaps, and upsell opportunities.
• Provide technical guidance, including product demos, configuration advice, and L1-level solution support.
• Collaborate cross-functionally with sales, product, engi...