Principal Product Designer (Customer Design Lead)

About this role

• As the Customer Design Lead, you will own and elevate the end-to-end experience for Thumbtack’s Customer platform across native and web. This is a horizontal, cross-pillar role: you will work across pods and pillars to ensure the product is cohesive, consistent, and positioned for the future — not just well-executed in any one area. You will help shape the future direction of the customer experience by identifying strategic opportunities, influencing product direction, and driving ambitious, customer-centered thinking across the organization
• You will set the quality bar for the customer experience, identify systemic gaps, establish design principles, mentor senior and mid-level designers, and drive the highest-impact strategic projects. You will operate as a strategic leader for the customer experience and business
• Own the end-to-end quality and coherence of the customer experience across native and web
• Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership
• Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them
• Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions
• Identify systemic experience gaps and drive cross-pillar projects to close them
• Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps
• Mentor senior and mid-level designers on craft and career growth

### Benefits

• Parental leave
• Health insurance
• Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
• Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
• Wellness is a way of life | We promote balance with generous PTO and ...