Operations Manager / Office Manager

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operations Manager / Office Manager based in United States.
This role offers the opportunity to become a key operational partner for a growing service-based business.


You will oversee daily workflows, improve operational efficiency, and help establish scalable processes that support long-term growth.


The position combines office management, project coordination, customer operations, and team support responsibilities.


You will work closely with business owners to create structure, visibility, and consistency across core operational functions.


This is an ideal opportunity for an organized, proactive professional who thrives in a remote environment.


You will play a direct role in improving customer experiences, optimizing internal processes, and enabling business success.


Accountabilities
The Operations Manager / Office Manager will own critical day-to-day business operations, ensuring smooth execution of customer service, scheduling, administrative, and reporting processes. This role requires strong ownership, attention to detail, and the ability to independently manage multiple priorities while supporting business growth.

• Manage daily office operations, including customer service workflows, scheduling, dispatch coordination, administrative processes, compliance activities, and cash collection follow-up.
• Oversee customer service, scheduling, and dispatch performance while ensuring operational issues are resolved efficiently.
• Track projects and job timelines from booking through completion and invoicing, identifying risks and addressing delays proactively.
• Monitor job costing, margins, and operational performance metrics, escalating issues and opportunities for improvement.
• Coordinate subcontractor activities, including permits, material ordering, inspections, and external service ...