Operations Project Manager: Service Standards Evolution

About this role

Omni Corporate Offices

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.


Project Manager, Brand Standards & Service Evolution


Overview

We are seeking an experienced, detail-oriented Project Manager to lead Omni Hotels & Resorts’ brand standards and service evolution work in partnership with Forbes. This role will oversee the planning, coordination, implementation, and adoption of brand standards, service behaviors, training, communication, and accountability mechanisms that support Forbes readiness and elevate the guest experience across the portfolio.

The Project Manager will serve as the central connector between Corporate Rooms leadership, Brand, Operations, Training/Learning, property leadership, Regional Vice Presidents, Area Managing Directors, and external Forbes-related partners. The role requires strong project discipline, executive communication, change management, and a practical understanding of hotel operations and luxury service execution.

Responsibilities

• Successfully manage the end-to-end service evolution and brand standards project plan, including scope, milestones, dependencies, timelines, deliverables, communications, and adoption activities.
• Serve as the strategic and tactical project leader between Corporate Rooms and F&B leadership, executive sponsors, cross-functional partners, property teams, and external Forbes-related partners.
• Coordinate discovery, design, field feedback, standard refinement, implementation planning, training, communications, readiness activities, and post-launch follow-up.
• Develop full-scale pro...