Operations Manager

About this role

About The Role
The role keeps the technical operations running: owning cross-functional workflows, tooling ecosystems, and execution strategies that enable engineering and product teams to ship effectively.


You will identify systemic bottlenecks, design resilient operational frameworks, and drive strategic projects from conception to measurable business outcomes.


Key Responsibilities

• Design and optimize core operational processes, documenting standard operating procedures and workflow architectures
• Drive complex cross-functional technical projects using Jira, Notion, and Confluence to track milestones, owners, and deliverables
• Analyze operational metrics via SQL, Tableau, and BI dashboards to identify friction points and efficiency gains
• Manage vendor relationships, internal software tooling stacks, and license allocations supporting day-to-day operations
• Partner with finance and leadership to forecast operational spend, track KPIs, and surface execution risks proactively
• Facilitate agile ceremonies, sprint planning, and post-mortems to continuously improve delivery velocity

What We Are Looking For

• 4-7 years of operations, technical project management, or program management experience in a high-growth technology environment
• Proficiency with data analysis tools including SQL, Excel, and modern BI platforms
• Demonstrated experience utilizing agile project management tools such as Jira, Asana, and Confluence
• Exceptional written and verbal communication skills with a proven track record of stakeholder management
• Bachelor's degree in Business, Engineering, or a related quantitative field
• Bonus: PMP, CSM, or Six Sigma certification, experience scaling remote-first teams, and familiarity with Python automation scripts