Software Engineer III - AI/ML Platform Operations - Remote

About this role

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.


We are actively hiring for a Software Engineer - AI/ML Platform Operations - Remote


Your Role
We are seeking a Software Engineer – AI/ML Platform Operations to lead the operational excellence, reliability, and support of our enterprise AI and data platforms. This role is responsible for ensuring the stability, scalability, observability, governance, and operational readiness of AI/ML solutions that power critical business capabilities.


This is not a traditional software application development role.
While strong software engineering skills are essential, the primary focus is on AI platform operations, MLOps, automation, reliability engineering, deployment support, observability, governance, and continuous improvement of enterprise AI capabilities.


Your Work
You will work across a modern technology ecosystem that includes Palantir Foundry, AWS Bedrock, Amazon SageMaker, cloud-native services, and emerging Generative AI technologies. You will partner with Data Engineering, Data Science, Architecture, Infrastructure, Security, and Product teams to support production AI workloads and enable the successful adoption of AI capabilities across the organization.


AI Platform Operations & Reliability

• Provide technical leadership for AI/ML platforms including Palantir, AWS Bedrock, Amazon SageMaker, and related cloud-native technologies.
• Ensure platform reliability, scalability, performance, security, and op...