Manager LED Operations

About this role

## About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

## Summary

The LED Manager, Operations is responsible for leading the pre-production LED design team, having accountability from budget through implementation. This role aligns resources, standards, and technology to facilitate the design and execution of a wide variety of LED projects. This covers a range of scope from LED Posters, small sponsor walls, specialty exhibits, and large general sessions.

As a people leader, this role drives team engagement, capability development, and performance while fostering a culture of safety, accountability, and continuous improvement. Responsibilities span many departments, including engagement with our safety, engineering, fabrication, and video design teams.

This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX or Las Vegas, NV.

## Essential Duties & Responsibilities

• Lead end-to-end operational planning and execution for assigned events, ensuring alignment with client expectations, budgets, and timelines
• Partner cross-functionally with Production, Account Management, and Sales to ensure seamless delivery
• Advise on labor planning, scheduling, and on-site supervision across installation & dismantle (I&D), logistics, and show-site services
• Monitor operational KPIs including productivity, cost efficiency, on-time delivery, service and design quality
• Resolve escalated operational issues in real time, ensuring minimal client impa...