Head of Business Operations

About this role

• We’re looking for a hands-on operating leader to lead people and execution across sales, marketing, customer success and service, helping turn our established product and customer base into a repeatable growth engine
• You’ll translate company priorities into practical plans, develop people, and establish effective ways of working
• Working closely with the Founder & CEO, who leads product and company direction and remains involved in commercial strategy, you’ll own day-to-day business operations and team leadership, with meaningful authority over operating decisions, hiring within agreed budgets, and implementation
• You’ll build and lead the team, identifying the capabilities we need, hiring talented people, and coaching them to succeed
• You’ll set clear expectations, provide feedback, and work alongside employees and specialists to deliver results
• Build on something real. Work with an established product and more than 700 customers while helping shape the company’s next stage
• Pursue a meaningful opportunity. Help businesses build the reliable data foundation that people, automation, and AI agents depend on
• Have a direct impact. Influence how we acquire customers, deliver value, hire, and grow
• Build and develop a team. Recruit capable people, help them succeed, and create an environment where they can do their best work
• As AI agents increasingly use CRM data to make decisions and write changes back, that foundation becomes essential. Businesses need reliable inputs and a system that detects when people, integrations, workflows, or agents move data away from their standards
• We’re a B2B SaaS company with an established customer base and a much larger ambition: to make data integrity foundational to how businesses operate with AI
• Coordinate sales, marketing, customer success, and service around a connected customer journey
• Turn commercial priorities into campaigns, outreach, sales activities, and customer programs
• Use acquisition, conversion, act...