Design Operations Manager, Vice President

Responsibilities

The Design Operations Manager will oversee digital product portfolio workflows, including intake, resourcing, and capacity planning to ensure efficient delivery. They will also lead cross-team dependency management and implement process improvements using both traditional and AI-driven tools.

Requirements

Candidates must have at least 5 years of experience in project or program management within digital UX design teams. Proficiency in Agile and Waterfall methodologies, along with strong stakeholder management and problem-solving skills, is required.

Skills

• Project management
• Program management
• Design operations
• Agile
• Waterfall
• Jira
• Monday.com
• Stakeholder management
• Process improvement
• Resource planning
• Risk management
• Figma
• GitHub Copilot
• Cross-functional collaboration
• Strategic planning
• Data analysis

Benefits

• Health care coverage
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Incentive compensation

About this role

As the Design Operations Manager, Vice President within Digital, you will be
responsible for planning and managing the day-to-day workflow and processes and
reporting that support our growing digital design project work across Digital
Customer Experience (DCE).  You will lead delivery for complex programs and
enable the design organization to operate efficiently and predictably. You will
partner closely with design leads, product, technology, and finance/business
management to align resources with strategic priorities, strengthen governance,
and increase delivery transparency. In this role, you will enhance ways of
working across teams by scaling effective practices, managing risks, and
promoting adoption of tools and approaches (including AI and automation) that
improve both quality and speed of delivery . We are looking for someone who can
see the forest and the trees simultaneously and ensure we are solving the right
problems the right ways as tooling and ways of working evolve. 

Job responsibilities:

* Oversight and management of a digital product portfolio, including but not
limited to intake, ensuring requests are well-framed and sequenced against
customer impact and business values, prioritization, resourcing, and team
capacity 
* Drive clarity and execution readiness by aligning on problem definition,
scope, ownership, outcomes/constraints, and “definition of ready” before work
begins
* Lead cross-team dependency and issue management—facilitate working sessions,
remove blockers, and escalate with clear options and recommendations
* Maintain portfolio visibility (in flight/next/blocked/at risk) and enable
timely tradeoffs and decision-making with design and cross-functional leaders
* Partner with Digital Design, Product, and Line-of-Business partners to
translate demand into capacity and resourcing plans; verify deliverables and
handoffs are clearly defined and agreed across stakeholders and internal
teams
* Collaborate with Design Leads, Product Owners, Tech Leads, and Scrum Masters
to guide end-to-end execution and delivery, strengthening concept readiness
and artifact quality
* Consult with teams on planning design work (size, scope, sequence, next
steps) so that teams understand requirements and rationale
* Track delivery across projects (small to large), serving as the single point
of contact for project status & issue management to ensure milestones,
status, decisions, and risks are consistently documented, communicated, and
reported as needed
* Leverage traditional and AI tooling to develop on rhythms, activities, and
ceremonies to improve predictability and reduce rework
* Uphold company standards and best practices and champion continuous process
improvements to drive craft and design output 
* Develop and maintain reusable documentation (SOPs, templates, playbooks) and
support engagement/communication to sustain team health

Required qualifications, capabilities, and skills:

* 5+ years of project/ program management or design operations experience
working with digital UX design teams
* Strong understanding of the product development lifecycle at scale; fluent in
Agile and Waterfall delivery methodologies
* Proficient with delivery/ops tooling (e.g., Atlassian/Jira, Monday.com) and
using it to drive workflow transparency and reporting
* Excellent communication skills: synthesize delivery status into clear
narratives and dashboards with appropriate rigor, discretion, implications,
and recommended actions
* Demonstrated ability to build plans, prioritize work, and drive execution
across multiple concurrent workstreams
* Strong problem-solving skills: able to structure ambiguous situations,
identify root causes, and translate insights into pragmatic solutions and
recommendations
* Highly organized and proactive; able to operate independently while
coordinating cross-functional teams in a fast-paced, distributed environment
* Proven cross-functional collaborator with the ability to influence outcomes
without direct authority; strong active listening, stakeholder management,
and sound judgment
* Adaptable and comfortable navigating change, ambiguity, and evolving
priorities; passionate about customer-centric design and continuous
professional growth
* Systems-minded and improvement-oriented: identifies patterns and root causes,
and implements sustainable process/operating improvements
* Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot)
and the aptitude to evaluate and integrate emerging tools

Preferred qualifications, capabilities, and skills

* Experience working with and/or supporting design systems 
* Knowledge of current design industry trends and evolving best practices
* Strong facilitation skills, including workshops, decisioning, and alignment
forums
* Comfortable leveraging AI tooling to improve operational efficiency, decision
support, documentation, and communication (in alignment with firm policies)

Chase is a leading financial services firm, helping nearly half of America’s
households and small businesses achieve their financial goals through a broad
range of financial products. Our mission is to create engaged, lifelong
relationships and put our customers at the heart of everything we do. We also
help small businesses, nonprofits and cities grow, delivering solutions to solve
all their financial needs. 

We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions.  We also offer a range of benefits
and programs to meet employee needs, based on eligibility. These benefits
include comprehensive health...

About JPMorgan Chase & Co.

Financial Services · 10,001+ employees · headquartered in New York, NY