Branch Operations Manager

Responsibilities

The Branch Operations Manager oversees daily branch operations, leads and develops staff, and drives operational efficiency through process improvement. They ensure compliance with healthcare regulations and collaborate with regional leadership to achieve branch goals.

Requirements

A bachelor's degree in Business or Healthcare Administration is preferred, along with experience in healthcare operations and team management. Candidates must demonstrate strong leadership, problem-solving abilities, and knowledge of HIPAA regulations.

Skills

• Healthcare Operations
• Team Management
• Process Improvement
• Change Management
• Operational Efficiency
• Performance Management
• Employee Coaching
• HIPAA Compliance
• Budgeting
• Financial Reporting
• Staff Development
• Resource Allocation
• Problem-solving
• Decision-making
• Communication
• Organizational Skills

Benefits

• Comprehensive Medical
• Dental
• Vision Package
• 401(k) Plan with Company Match
• Generous PTO
• Life Insurance
• Employee Assistance Program
• Short & Long-Term Disability
• Accidental Death and Dismemberment Insurance
• FSA
• HSA
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Exclusive Discounts

About this role

Description
PromptCare is seeking an experienced Branch Operations Manager to oversee daily branch operations, lead employees, and drive operational efficiency. This hands-on leadership position requires a strong background in healthcare operations, team management, and process improvement. The ideal candidate will be able to evaluate existing workflows, identify opportunities for improvement, implement operational changes, and lead teams through change while maintaining high standards of service and accountability.
Requirements
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred; equivalent relevant experience will be considered.
Experience managing teams and overseeing daily business or branch operations.
A Respiratory Therapist or Registered Nurse license in the applicable state is preferred but not required.
Healthcare industry experience required; homecare or Durable Medical Equipment (DME) experience highly preferred.
Demonstrated ability to evaluate processes, implement changes, and improve operational performance.
Strong leadership skills, including employee coaching, performance management, and team development.
Experience identifying operational inefficiencies and developing practical solutions.
Strong organizational, communication, problem-solving, and decision-making skills.
Ability to manage competing priorities and work independently in a fast-paced environment.
Knowledge of healthcare compliance and HIPAA regulations.
Basic understanding of financial reporting, budgeting, and operational performance metrics preferred.
Valid driver’s license and ability to travel to company locations as needed.
Job Responsibilities, included but not limited to:
Confidentiality and Health Insurance Portability and Accountability Act (HIPAA) Regulations
Maintain the confidentiality of patient, employee, and financial information in accordance with company policies and HIPAA regulations.
Ensure the privacy and security of protected health information.
Branch Operations and Leadership
Oversee daily branch operations to ensure efficient workflows, appropriate resource allocation, and quality service delivery.
Work closely with the Regional Director of Operations to establish priorities, address operational challenges, and achieve branch goals.
Lead, coach, and develop employees while promoting accountability, teamwork, and continuous improvement.
Assist with recruitment, employee onboarding, training, performance management, and staff development.
Oversee staffing, scheduling, and workflow coordination to support operational needs.
Identify performance concerns and implement appropriate corrective actions.
Foster a positive work environment that encourages collaboration, employee engagement, and professional development.
Process Improvement and Change Management
Evaluate existing processes and identify opportunities to improve efficiency, productivity, and service quality.
Lead the implementation of operational and organizational changes in collaboration with regional leadership.
Develop solutions to recurring operational issues and ensure changes are communicated and implemented effectively.
Monitor operational performance and recommend improvements based on identified trends and business needs.
Promote accountability and ensure employees follow established policies, procedures, and workflows.
Healthcare Operations and Compliance
Ensure branch operations comply with company policies, applicable regulations, and healthcare industry requirements.
Collaborate with clinical leadership to support timely patient services and resolve operational concerns.
Support quality improvement initiatives and ensure appropriate operational documentation is maintained.
Coordinate with relevant departments to address service issues and improve the overall patient experience.
Supervision and Collaboration
Work collaboratively with regional leadership, clinical teams, sales, purchasing, distribution, and other departments to support branch objectives.
Coordinate equipment, inventory, and supply needs with the appropriate internal teams.
Support efficient workflows and timely service delivery.
Participate in operational meetings, training, and company initiatives.
Contribute to branch growth and broader organizational goals.
Other Responsibilities
Assist with operational reporting, resource planning, and performance monitoring.
Perform other duties as assigned.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, and climbing all, maneuver in small areas and frequently lift and/or move 30 pounds or more.

Benefits & Perks:
Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans
Equal Employment Opportunity
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected ...

About PROMPTCARE COMPANIES INC

Hospitals and Health Care · 501-1,000 employees · headquartered in New Providence, New Jersey · founded 1985