Operations Manager

About this role

About Scene Health

Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

# Operations Manager

Department: Patient Solutions

Reports To: VP of Operations

Preferred Shift: 12 pm - 8 pm (EST), rotating Saturday shifts as needed

## About the Role

Scene Health is formalizing a new Operations Manager role to own the performance and compliance of our daily operations, including operational logistical planning, workflow management, and improving the efficiency and quality of our work across our telephony system and proprietary software. This role sits at the intersection of functional administration of the call center system, workforce management, and quality assurance — ensuring our Activation, Pharmacy, and Clinical Operations teams have the tools, training, and processes to reach patients efficiently and compliantly.

The ideal candidate has hands-on experience administering TalkDesk (or a comparable contact center platform), is comfortable owning metrics and reporting, and can translate operational pain points into system-level solutions. Additionally, this role requires direct interaction with frontline team members to deliver metrics, feedback, and information to them for performance management.

## What You'll Do

Technology Operations & Functional Use

• Serve as day-to-day lead for TalkDesk operational us...