E-Commerce & Merchandise Operations Manager

About this role

Summary:

The Manager, E-Commerce & Merchandise Operations will be responsible for leading the growth, day-to-day management, and technical operations of the online storefront while maintaining flexible support to the overall merchandise operation. This role bridges digital retail and physical merchandise management, ensuring seamless integration across inventory control, event sales, customer experience, and cross-departmental initiatives.

Duties & Responsibilities:

• **E-Commerce & Digital Storefront Management**

• Oversee website maintenance, product cataloging, digital merchandising, navigation, and user experience to optimize conversion rates.
• Manage Shopify E-commerce platform.
• Oversee the setup, testing, and execution of online product drops, promotional campaigns, and high-traffic sales events.
• Analyze web metrics and financial reporting to track digital KPIs and establish benchmarks for continuous performance improvement.

• **Merchandise Operations & Logistics**

- - Organize and conduct physical and digital inventory counts on weekly and monthly schedules, ensuring inventory controls and data integrity are maintained at the highest level.
- Maintain flexible operational support for events, physical retail setups/breakdowns, vendor shipments, and special projects as business needs dictate.
- Identify process breakdowns across inventory and fulfillment pipelines, developing proactive solutions to tighten controls and elevate the customer experience.
- Customer Experience & Cross-Functional Collaboration

- - Address customer inquiries and complaints across both online and offline channels promptly and effectively.
- Collaborate closely with internal departments, including Marketing, Corporate Partnerships, Finance & Accounting.
- Ensure department compliance with established customer service, sales, and record-keeping policies and procedures.

• Assist in training and developing part-time staff members.
• Maintain high levels of...