Operations Manager

Responsibilities

The Operations Manager oversees daily logistics, fleet maintenance, and dispatch functions to ensure service quality and cost-efficiency. They also lead staff, manage budgets, and ensure compliance with safety and transportation regulations.

Requirements

Candidates should have post-secondary education in transportation or logistics and previous experience in the transportation industry. Proficiency in MS Office, AS400, and strong leadership and problem-solving skills are required.

Skills

• Logistics management
• Transportation operations
• Fleet maintenance
• Dispatch management
• Budgeting
• Performance management
• Safety compliance
• Customer relationship management
• Conflict resolution
• Problem solving
• Leadership
• AS400
• RF Scanners
• Operational planning
• Regulatory compliance

About this role

You belong at Day & Ross. 

Operations Manager 

Full-time

Woodstock, ON

The Operations Manager  is responsible for overseeing the operation of a large,
time sensitive delivery and logistics operation that meets the expectations and
need of customers.  This includes all day-to-day opeations, as well as
contributing to annual budgeting and planning

How You’ll Help: 

* Works with the Dedicated Leadership Team to ensure operations meet or exceed
customer and corporate requirements for unit cost, service quality and
responsiveness.
* Works closely with the Director Operations on operational plans, goals, and
contributing to future innovations.
* Ensures a preventative maintenance program is in place and effective for
fleet and equipment.
* Develops, implements and tracks on a monthly basis, an operational "dash
board" for visual understanding of performance against plan elements.
* Ensure all external stakeholder processes are followed and adhered to (SOP,
SOS, JES,…).
* Manages 3rd party relations with brokers, broker-drivers, customers, and
support service.s
* Leads a safe workplace culture and ensures all safety requirements are met.
* Provides leadership to supervisor(s), to ensure alignment with operational
and customer expectations.
* Develops a culture of safety, professionalism and service excellence in all
areas of operations.
* Maintains policies and procedures to ensure compliance with Federal and
Provincial transportation requirements.
* Ensures all incidents (such as personal injuries; transportation collisions;
spills etc) are promptly reported, documented, root causes identified and
corrective/preventative measures implemented
* Manages the dispatch function to ensure drivers are scheduled to meet company
deliveries on time, including customer service reporting for customer
relations.
* Manages Brokers and Broker-Drivers, including, but not limited to driver
schedules, equipment utilization, and driver contracts.
* Provides mentoring and guidance through performance management process,
including the establishment of objectives, conducting performance reviews,
pay recommendations, development planning, and succession planning.
* Oversees and manages professional development to support leadership
development program.
* Motivates and engages staff and develops effective peers, managers and
clients.
* Contributes to the development of annual budgets
* Manages to an annual operating budget
* Ensures compliance with all company and legislative reporting requirements.

Your Skills and Experience: 

* Post secondary education, preferably in a field related to transportation or
logistics

* A suitable combination of education and experience may also be considered

* Previous experience in the transportation industry, including operations,
dispatch, and/or dock supervision or management

* Advanced communication skills both verbal and written

* Computer skills – accuracy, MS products, AS400, web based programs, RF
Scanners

* Strong trouble-shooting and problem solving skills

* Demonstrated customer relationship skills

* Strong conflict resolution skills

* Ability to work under pressure and to deadlines with an appropriate sence of
urgency

* Ability to champion business needs in a collaborative manner to staff and
colleagues

* Results focused

* Must be a self starter 

* Knowledge of various type of equipment is an asset (i.e., trucks, trailers,
jacks, etc.)

* Strong commitment to workplace safety

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal
background checks before employment. You’ll only be contacted if you’re selected
for an interview. 

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day &
Ross has grown to become one of the largest transportation and logistics
providers in North America. With over 7,500 team members on and off the road in
the US and Canada, we offer a diversified portfolio of freight and delivery
solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and
Logistics.    

We believe our people are our greatest strength. For over a decade, we’ve been
recognized as one of Canada’s Best Managed Companies. We’ve also been named a
Top Company for Women to Work for in Transportation since 2018. Our recognition
reflects the family values we share with our parent company, McCain Foods
Limited.

As a federally regulated employer, Day & Ross fully supports the principles of
employment equity and encourages all qualified members of the designated groups
to apply. Day & Ross is committed to ensuring equal access and participation for
people with disabilities and meeting their needs in a timely manner. We will do
so by removing and preventing barriers to accessibility and by meeting our
accessibility requirements under Accessible Canada Regulations and in alignment
with our business practices, capabilities, and values.

About Mohegan

Truck Transportation · 5,001-10,000 employees · headquartered in Hartland, NB · founded 1950