Customer Success Manager

About this role

Now more than ever, our world needs mental health professionals. Day in and day out, they’re doing their best to provide exceptional care to an increasing number of patients. But, they’re working with generic or simplistic tools that limit their potential and growth. We want to change all that – by giving behavioral health organizations everything they need to thrive.


Valant is an established market-leading, software-as-a-service organization serving the unique needs of the behavioral healthcare industry. Our purpose is to make our world a mentally healthier place and we’re seeking enthusiastic, passionate individuals to join us as we transform the industry! If that sounds like you, we’d like to hear from you.


The Customer Success Manager (CSM) owns strategic, executive-level relationships across a portfolio of Valant’s most complex and highest-value customers. You’ll bring Customer Success best practices to drive retention, adoption, and account health, serving as a trusted advisor rather than a point of contact for tickets. If you love bringing structure and strategic thinking to ambiguous, high-stakes relationships, we want to talk to you!


What You’ll Do

• Own end-to-end strategic relationship management for a portfolio of Valant’s most complex, highest-value customer accounts
• Build trusted, executive-level relationships with key business and clinical stakeholders, understanding their top business goals and requirements
• Identify and act on opportunities to deepen product adoption within existing accounts, driving measurable improvements in renewal rate, retention, and satisfaction
• Serve as the single point of contact for post-go-live activities, escalations, and complex account issues
• Recognize customer satisfaction and adoption data patterns to proactively surface risk and opportunity
• Advocate for customers’ product priorities internally while managing expectations and keeping outcomes realistic
• Collaborate cross-functionally...