Remote Customer Success Account Manager

About this role

Role:
Customer Success Account Manager (CSM) responsible for managing customer accounts, ensuring successful implementation, and fostering long-term growth of robotic outdoor solutions.


Responsibilities

• Become a product expert, understanding Burro’s capabilities and uses.
• Ensure a top-tier customer experience from project kickoff to ongoing support and renewals.
• On-site customer engagement, advocating for improvements and addressing challenges.
• Manage project timelines, milestones, and coordinate meetings.
• Meet KPIs related to customer satisfaction, revenue, and retention.
• Escalate technical issues to support and engineering teams.
• Build strong relationships with key stakeholders and proactively identify value-adding opportunities.

Qualifications & Skills

• B.S. in Engineering, Business, or a related field.
• 5+ years in Customer Success, with experience in emerging tech or agriculture preferred.
• Customer-centric, data-driven, excellent communication skills.
• Ability to prioritize, own outcomes, and work independently.
• Willingness for onsite and overnight travel; proficiency in Spanish is a plus.

Nice-to-Haves:
Industry familiarity, PMP certification, mechanical/electrical repair skills, and knowledge of autonomous mobility tech.


Perks:
Competitive salary, benefits, 401K, early-stage equity, unlimited PTO, and parental leave.