Customer Success Manager

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.
This role is designed for a customer-focused professional who thrives at the intersection of technology, consulting, and relationship management.


You will manage a portfolio of strategic clients, ensuring they achieve measurable business outcomes through cloud-based solutions and services.


As a trusted advisor, you will serve as the voice of the customer while driving adoption, satisfaction, retention, and account growth.


The position requires strong collaboration across technical, delivery, and business teams to solve challenges and create long-term value.


You will help clients maximize their technology investments by providing guidance, strategic recommendations, and proactive support.


This is an opportunity to contribute to a growing managed services environment where innovation, ownership, and customer impact are highly valued.


Accountabilities
As a Customer Success Manager, you will be responsible for building strong client partnerships, managing service delivery, and ensuring customers achieve their desired outcomes through technology solutions. You will act as a strategic partner to clients while coordinating internally to improve experiences and drive business growth.

• Serve as the primary point of contact and trusted advisor for assigned customers, understanding their objectives, challenges, and success metrics.
• Advocate for customer needs by aligning internal resources, solutions, and services to deliver measurable business value.
• Build and maintain strong relationships with customer stakeholders, including technical teams, business leaders, and decision-makers.
• Lead customer meetings, roadmap discussions, progress reviews, and strategic planning sessions.
• Monitor customer satisfaction, account health, retention indicator...