Remote Senior Customer Success Manager

About this role

We are seeking an experienced Customer Success Manager to oversee a portfolio of advertising clients, providing strategic guidance to optimize campaigns and increase revenue.

• Responsibilities include: managing client relationships autonomously, offering insights for campaign optimization, troubleshooting delivery issues, conducting business reviews, sharing best practices, and tracking account data for forecasting.
• Qualifications: 5+ years in advertising campaign management, experience with paid search and performance marketing, excellent communication skills, and ability to work with beta products and technical troubleshooting.
• Skills required: hands-on campaign optimization, data analysis, client relationship management, and strategic advising, with a proactive, problem-solving mindset.
• Preferred experience: familiarity with sales tools like Salesforce and Apollo.io, and managing campaigns across platforms such as Meta, LinkedIn, Google, and others.

This role requires availability during coordination hours, with a focus on delivering impactful customer success and growth in a remote, collaborative environment.