Department Manager, Operations

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Department Manager, Operations based in United States.
The Department Manager, Operations will lead the daily performance and continuous improvement of a customer-focused operational team within a mission-driven environment.


This role is responsible for ensuring efficient service delivery, strong team performance, and a consistently high-quality customer experience.


The position combines operational leadership, employee development, process optimization, and cross-functional collaboration.


You will guide supervisors, resolve complex challenges, and help shape strategies that improve productivity and service outcomes.


The ideal candidate is a proactive leader who can balance business priorities with people-focused management.


This opportunity offers the chance to make a meaningful impact within a large-scale organization focused on supporting members and communities.


The role requires strong judgment, adaptability, and the ability to drive positive change in a fast-paced operational setting


Accountabilities
The Department Manager, Operations is responsible for overseeing operational activities, developing leaders, improving processes, and ensuring service excellence. This role requires strong collaboration across teams, effective problem-solving, and the ability to translate organizational goals into measurable operational outcomes.

• Manage daily department operations, ensuring service levels, productivity goals, attendance expectations, and customer experience standards are consistently achieved.
• Monitor operational performance, identify improvement opportunities, and implement solutions that enhance efficiency, quality, and first-contact resolution.
• Lead, coach, and mentor supervisors by providing guidance, performance feedback, conflict resolution support, and professional de...