Assistant Operations Manager, Meatpacking

About this role

The Team:
The Hermès Meatpacking Boutique opened in 2019 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:
The Assistant Operations Manager is responsible for overseeing and supporting operational functions including all cash management related aspects of the business. They communicate, train, and implement all company policies and ensures compliance. This position successfully oversees all cash management, ensuring the accuracy of all transactions at the POS, auditing POS transactions, client development via CRM initiatives, and training of all Sales Specialists to complete transactions in line with POS standards and policy.

All other duties assigned by supervisor.

About the Role:

• Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures (including opening and closing procedures, safe remittance procedures) are respected, appropriately documented and discrepancies are investigated timely and reported to Managing Director and Operations Manager. Operations Assistant Manager will contribute and work in tandem with retail management team as needed and in fair rotation.
• Ensure accuracy of all transactions at the register: including receipts, client information, product SKU’s, monetary payment, and client verification.
• Implement daily audits of transactions, in partnership with Asset Protection.
• Ensure policies and procedures concerning cash management are clearly communicated to all Sales Specialists and all are actively compliant when ringing their sales. Train all new Sales Specialists on how to ring their sales. Train team members on new policies, procedures and accessing through Her...