Vertical Operations Manager (West)

Responsibilities

The Vertical Operations Manager oversees the delivery, installation, and lifecycle service activities for assigned verticals to ensure operational efficiency and SLA compliance. This role manages field service teams and vendors while acting as the primary operational interface for sales and implementation teams.

Requirements

Candidates must have 5+ years of experience leading field operations or technical service teams, including managing distributed field engineers. Proficiency in operational metrics, capacity planning, and experience with ERP or FSM systems is required.

Skills

• Field operations management
• Service delivery
• Technical operations
• Capacity planning
• Resource allocation
• Operational forecasting
• SLA management
• KPI management
• Vendor management
• Cross-functional leadership
• Data-driven problem solving
• Stakeholder management
• Escalation management
• ERP systems
• CRM systems
• Field Service Management

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k match
• Paid time off
• Company paid holidays

About this role

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

The Vertical Operations Manager is accountable for the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This role ensures sales commitments are executable by Operations and delivered to customers reliably and efficiently within defined SLAs.

A day in the life and how you’ll make an impact:
Operational Accountability: Ensure the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This includes delivering installations on time, maintaining SLA compliance, scaling delivery capacity, and achieving target costs.
Delivery & Support Ownership: Oversee all aspects of planning, resource allocation, safety compliance, and quality for installations, maintenance activities. Ensure installation targets are met: 2 days for Rental/Dealership installations and 4 days for Fleet installations. Ensure that maintenance (support visits) have a clear scope of work to complete on time, with a first time right approach.
Sales-Operations Interface: Act as the operational counterpart to the Sales and Implementation teams. This involves confirming the feasibility of sales commitments, identifying associated risks, and translating those commitments into concrete, executable operational plans.
Field Service Leadership: Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning.
Vendor Oversight: Manage installation partners and contractors. Responsibilities include continuously monitoring and evaluating vendor performance across key areas like cost, quality, and execution.
KPI & OKR Management: Proactively achieve critical operations metrics, including on-time delivery, first-time fix rates, and target cost per install, by implementing proactive corrective actions.

Requirements
5+ years of experience leading field operations, service delivery, or technical operations teams.
Experience managing distributed Field Service Engineers (FSEs) or technical field teams.
Experience in the automotive, fleet, rental, dealership, or a similar operational environment.
Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations.
Experience with capacity planning, resource allocation, and operational forecasting.
Strong understanding of SLAs, KPIs, and operational performance metrics.
Experience managing high-volume deployment, installation, or field service projects.
Experience managing third-party vendors, contractors, and installation partners.
Proficiency with ERP, CRM, or Field Service Management (FSM) systems to manage operations and drive performance.
Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics.
Excellent communication, stakeholder management, and escalation management skills.
Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
PMP, Lean Six Sigma, or other project management certifications are a plus.
Travel to on-site locations based on business flow.

Benefits we offer:
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Career growth as we scale across the US.

Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $110,000 - $125,000. In addition, this position is also eligible for Bonus.

Physical Requirements:
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye:
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered ...

About UVeye

Technology, Information and Internet · 201-500 employees · headquartered in Teaneck, New Jersey · founded 2014