Operations Manager

Responsibilities

The Operations Manager is responsible for overseeing brand standards, managing front-of-house operations, and leading the service team during shifts. They also coordinate with the back-of-house staff to ensure high-quality guest experiences while maintaining inventory and cost control standards.

Requirements

Candidates must have at least three years of experience in a high-volume, fast-paced restaurant or bar environment. The role requires excellent communication skills, math aptitude, and the physical ability to stand and move for extended periods while lifting up to 50 pounds.

Skills

• Operations management
• Team leadership
• Staff training
• Inventory management
• Cost control
• Customer service
• Communication
• Cash handling
• Performance reporting
• Conflict resolution
• Hospitality management
• Food and beverage quality control
• Scheduling
• Problem solving
• Data analysis
• Multi-tasking

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Flexible spending accounts
• Employee assistance program
• Short term disability insurance
• Long term disability insurance
• Paid time off
• Lifelock protection
• Pet insurance
• Accident insurance
• Critical illness insurance
• Growth and advancement opportunities
• Referral bonus program
• Discounts on food, beverage and activities

About this role

Description
Life is short. Work someplace awesome. Apply today to join our management team!

As Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.

Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum.

Our best and brightest have an appreciation of the classics, but a fascination for what’s new and now. A perfectionism for their work with a love for creating memorable guest experiences.

Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
Positive attitude and passion for making people smile, and truly enjoy their experience
Value for high quality food and beverage, and appreciation for the technique associated with production
Sense of adventure and engaging energy
Ability to communicate effectively with team members, both BOH and FOH, Management, and Community
What you’ll be doing:
Overseeing proper execution of all brand standards
Responsible for team member training and service & support team management
Managing and leading operations crew during scheduled shifts
Communicating professionally with all departments in the venue
Leading all functional areas related to FOH Operations
Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers’ experience
Utilizing all available data/resources to understand and report on the Store’s performance
Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
Appling inventory and cost control standards on a weekly basis
Salary Range $60,000 - $65,000 annually

What's in it for you:
Benefit Package
Medical, dental and vision insurance
Health Savings Account option – including company HSA contribution
Flexible Spending Accounts
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
Paid Time Off
Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Opportunities for Growth and Advancement
Referral Bonus Program
Discounts on Food, Beverage and Activities
Requirements
What we’re looking for:
Three years of experience in a high volume, fast pace environment
Have the ability to work a schedule that is consistent with restaurant/bar volume
Excellent verbal and written communication skills in conjunction with math aptitude.
Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.
* Must be 21 years old and over *

Follow us @punchbowlsocial or check us out at punchbowlsocial.com
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.

About Punch Bowl Social

Hospitality · 1,001-5,000 employees · headquartered in Denver, CO · founded 2012