E-Commerce Operations Manager

About this role

Are you looking for an exciting opportunity working for a Global Technology Leader?

At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you’re results oriented, customer centric, and an innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change and know how to have fun! Come join us as we bring communications to the world.

Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.

About the Role: The ECommerce Operations Manager is responsible for the day-to-day management, optimization, and continuous improvement of Aviat's global e-commerce platform and customer experience. This role serves as the operational owner of the online store, partnering closely with cross-functional teams including Marketing, IT, Product Lifecycle Management (PLM), Supply Chain, Logistics, Procurement, Finance, and Tax to ensure a seamless customer journey from product discovery through order fulfilment.

The ECommerce Operations Manager drives operational excellence by managing website functionality, content strategy, new product introductions, platform enhancements, and customer experience initiatives. This role monitors key performance indicators, analyzes operational and customer data, identifies opportunities for improvement, and leads corrective actions to support business growth. As the platform subject matter expert, the Manager collaborates with internal and external stakeholders to implement new capabilities, optimize website performance, resolve issues, and ensure alignment with busines...