Project Manager, Technical Services

Responsibilities

The Project Manager oversees the end-to-end lifecycle of IT projects, including planning, resource allocation, and risk management. They collaborate with sales teams and engineers to ensure client satisfaction and successful project delivery within budget.

Requirements

Candidates must possess a bachelor's degree or at least 5 years of relevant experience, along with a CAPM certification. Strong organizational, communication, and multitasking skills are required to manage IT projects in a high-pressure environment.

Skills

• Project management
• Account management
• Resource management
• Risk management
• Issue management
• Project planning
• Cost estimation
• Financial reporting
• Client satisfaction
• Technical services
• Proposal development
• Microsoft Office
• Communication
• Prioritization
• Problem-solving
• Multitasking

Benefits

• Health insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Flexible spending accounts
• Identity theft protection
• Legal insurance
• Pet insurance
• 401(k) retirement plan
• Tuition reimbursement
• Paid vacation
• Sick days
• Personal days
• Paid holidays

About this role

For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America’s largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world.

The Project Manager provides account and project management in collaboration with Systems Engineers, Sales Account Managers, and Third-Party Service Partners. This role oversees project design, work planning, resource management and allocation, issue and risk management, client satisfaction, and pipeline forecasting. 

The annual base salary range for this position is $70,000-$85,000.

The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

Location: Syracuse, NY; Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.

What You’ll Do

* Ensure client satisfaction by providing answers to all billing related questions, making sure all technical projects are completed on time/budget, and scheduling technical resources for on-site support, projects, and other services as necessary.
* Coordinate with sales & product management to provide assistance with all service proposals.
* Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings. 
* Creation of detailed project plans in conjunction with Systems Engineers and Third-Party Service Partners.
* Conduct project meetings, schedule resources, monitor issues and risk, and ensure successful completion of projects.
* Assist with creation of cost estimates and financial reports for all projects.
* Assist Systems Engineers and third-party services partners with scope and proposal requests for sales opportunities.
* Regularly update project plans in PSA tools with project progress.
* Monitor ISO processes for continuous improvements 
* Escalate problems as necessary to Management
* Responsible for coordination of all relevant functions of CXtec and TERACAI services to ensure that customer orders are fulfilled satisfactorily. 
* Manage external partner relationships and resources as needed 
* Create procedures and/or make suggestions to improve existing procedures that document best practices when responding to client billing issues, scheduling resources, and managing projects.
* Assume additional responsibilities as assigned.

What you Bring

* Bachelor’s degree or 5 years relevant experience.
* Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience.
* Previous experience managing IT projects preferred.
* Ability to work in a high pressure environment.
* Ability to conduct meetings and schedule resources.
* High level of initiative with strong focus on meeting deadlines.
* Ability to multitask and work independently with minimal supervision.
* Strong organizational, prioritization and problem-solving skills.
* Strong verbal and written communication skills.
* Proficient in Microsoft Office.

What We Offer

* Health insurance and prescription drug coverage
* Dental and Vision insurance
* Company-paid basic life and AD&D insurance and voluntary life options
* Company paid short and long-term disability and buy-up options
* Critical illness, accident and hospital indemnity insurance
* Flexible spending accounts
* Identity Theft & Fraud Protection
* Legal Insurance
* Pet insurance
* Traditional and Roth 401(k) retirement plan with company match
* Employee Assistance Program
* Tuition reimbursement 
* Paid vacation, sick/personal days and holidays
* Flexible work arrangements 

All offers of employment are conditional upon the successful completion and passing of a background check and drug test.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.

About ba3d12f1-3065-4649-a0cc-c50af04b66fd

IT Services and IT Consulting · 201-500 employees · headquartered in Syracuse, New York · founded 1978