VFD Technical Support Specialist

About this role

At
ABB
, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.


This position reports to:
Technical Support Team Lead


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As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.


The work model for the role is: remote, in the United States, supporting the Motion Drive Products division.


Your role and responsibilities:

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.


**Qualifications for the rol...