Project Manager Onboarding (WFH and Night Shift)

About this role

JOB RESPONSIBILITIES

• Coordinate and manage the end-to-end managed services onboarding process from kickoff through operational readiness
• Ensure alignment on onboarding scope, milestones, timelines, and success criteria based on agreed service offerings
• Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish roles, expectations, and communication cadence
• Coordinate with internal teams, vendors, and subcontractors to deploy required tools, monitoring, security, access, and managed services agents
• Manage onboarding schedules and resource assignments, proactively identifying conflicts and escalating risks as needed
• Identify, track, and escalate risks, issues, or dependencies that may impact onboarding timelines, scope, or customer readiness
• Support consistent execution of onboarding activities while accommodating customer-specific requirements when appropriate
• Provide proactive and transparent communication to customers and internal stakeholders on progress, milestones, risks, and dependencies
• Deliver a high-quality, “white glove” onboarding experience that builds trust and positions customers for long-term success

QUALIFICATIONS

• Bachelor’s degree with 2+ years of relevant experience, or an equivalent combination of education and experience in project management, service delivery, or operational support
• Experience in an IT services or managed services (MSP) environment preferred
• Working knowledge of IT terminology and PSA or ticketing systems
• Understanding of IT service delivery principles, including incident, request, and change management
• Valid driver’s license, proof of insurance, and acceptable driving record

JOB REQUIREMENTS

- Proficiency with MS Office and project management tools
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders
- Proven accountability to manage tasks and projects from initiation through completion
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