Program Manager, Strategy & Ops

About this role

## About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

## About the role

Rippling is hiring for a Strategy & Operations Sr. Program Manager to manage critical operations and reporting capabilities for our Customer Support organization (“CS”). This role will support the full design of Rippling’s Customer Support HC strategy and will monitor and report on execution to that strategy. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc/newsletters, monthly via the MBR, quarterly via strategy memo production). You will support a wide-range of CS operations including ticket forecasting, headcount & capacity planning, and oversee one of the largest organizations (800+) in the business. Lastly, you’ll collaborate closely with leadership across interconnected parts of the business (CX, RevOps, and Finance) and be expected to cross-functionally partner with teams to manage business performance...