Manager, Content Strategy & Customer Communications

About this role

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.

Overview

Sunrun, the largest dedicated residential solar company in the United States, is seeking a high-caliber and creative Manager of Content Strategy & Enablement to revolutionize how our Post PTO organization accesses and consumes information. In this role, you will lead the strategic direction and operational health of our internal knowledge ecosystem, ensuring frontline teams are equipped with the high-impact content needed to solve complex issues with speed and precision. This position requires a unique blend of technical solar expertise, instructional design prowess, and the ability to collaborate with subject matter experts (SMEs) to translate complex technical processes into digestible, human-centric documentation.

Essential Duties and Responsibilities

• Lead...