Operations Manager, Retail Services

About this role

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!


JOB SUMMARY

The Operations Manager, Retail Services is responsible for the leadership, management, and strategic oversight of Auxiliary Enterprises retail operations, including three on-campus retail stores and the department's eCommerce platform. This position oversees daily operations, staff supervision and development, inventory management, customer service, financial performance, and technology systems to ensure efficient, compliant, and customer-focused service delivery. The Operations Manager works collaboratively with campus stakeholders, vendors, and service partners to enhance retail services, improve operational processes, implement technology solutions, and support departmental goals. This role is critical in driving operational excellence across both physical and online retail channels while promoting a positive customer experience.

Preferred Candidate Profile

The ideal candidate is a collaborative and results-driven leader with proven retail management experience, including oversight of multiple stores and eCommerce operations. The successful candidate will demonstrate effective leadership, supervisory, and team development skills, a strong customer service focus,...