Operations Manager – Payroll, Tax & HCM

About this role

The Operations Manager - Payroll, Tax & HCM plays a critical role in supporting the Vice President of Operations by overseeing and optimizing the day-to-day operational functions across payroll, tax, ASO, and PEO services. This position is ideal for a seasoned operations professional who thrives in complex environments, values accuracy and compliance, and enjoys working at the intersection of systems, data, and process improvement.


This role partners closely with internal teams, outsourced IT providers, and leadership to ensure operational excellence, strong reporting, and high client satisfaction.


Key Responsibilities

• Oversee daily operational activities across payroll, tax, ASO, and PEO services to ensure accuracy, timeliness, and compliance.
• Monitor workflows, system performance, and integrations; escalate and coordinate issue resolution with internal teams and outsourced IT partners.
• Serve as the primary operational liaison for outsourced IT providers, supporting system enhancements, infrastructure needs, and issue resolution.
• Develop, prepare, and analyze operational reports, KPIs, dashboards, and performance metrics for leadership.
• Conduct data analysis to identify trends, risks, inefficiencies, and opportunities for continuous improvement.
• Support tax operations, including monitoring regulatory updates, reviewing exception reports, ensuring timely filings, and assisting with audit responses.
• Maintain and update process documentation, SOPs, and operational workflows.
• Coordinate operational projects, including client onboarding oversight, cross-functional initiatives, and process improvement efforts.
• Monitor compliance with internal controls, operational policies, and audit requirements.
• Assist with system testing, enhancements, and change management initiatives.
• Support training and knowledge-sharing efforts within the operations team.
• Partner with the VP of Operations on strategic initiatives, operational planning, and...