Client Experience & Practice Operations Manager

About this role

Plutonic | Technology-Enabled Mental Health Services

Plutonic is a technology focused mental health services company pioneering immersive, browser based virtual therapy solutions for young people and families. We blend evidence based care with modern digital tools to make therapy more accessible, engaging, and effective.

About the Role

Plutonic is seeking a proactive and dependable Client Experience & Practice Operations Manager to take ownership of client communication, scheduling, therapist coordination, and essential day-to-day administrative workflows.

This is a hands-on role requiring independence, sound judgment, strong follow-through, and the ability to keep multiple workflows moving without constant direction. You will serve as a primary point of contact for prospective and current clients, help families navigate the onboarding process, coordinate scheduling, and ensure administrative tasks are completed accurately and on time.

You will also communicate with prospective therapists, participate in introductory calls to explain Plutonic and our Virtual Therapy Platform, and coordinate therapist interviews, onboarding, credentialing, and documentation. The position works directly with the CEO and plays an important role in keeping the practice organized, responsive, and operating effectively.

What You Will Do

• Serve as a primary point of contact for prospective and current clients and families
• Respond to client inquiries by phone, email, and text in a prompt and professional manner
• Guide prospective clients through intake, insurance verification, onboarding, and therapist matching
• Manage client and therapist scheduling, including appointments, cancellations, rescheduling, and availability changes
• Follow up with prospective clients who have not completed intake or scheduled an appointment
• Coordinate with therapists to resolve scheduling and administrative issues
• Conduct introductory phone or video calls with prospective therapists...