Operations Manager (Growth)

About this role

• The Data-as-a-Service (DaaS) organization at Snorkel is one of the company’s most critical growth engines
• Within DaaS, the Supply team is responsible for building and scaling the global expert contributor (EC) network that powers our data delivery
• This includes sourcing high-quality contributors across domains, managing external partnerships (e.g., BPOs), and ensuring we can meet demand with the right supply at the right time
• We are looking for a strategy and operations manager to support the acquisition of ECs
• This role will flex across high-priority initiatives — from scaling acquisition channels to improving partner performance — and will play a key role in ensuring we can reliably meet demand at scale
• You will work closely with senior leaders across Supply to drive operational execution, support cross-functional initiatives, and build the systems and processes that enable scalable supply
• This is a highly cross-functional role that blends strategic thinking with hands-on execution and is ideal for someone who thrives in ambiguity and enjoys working across multiple workstreams
• Own and drive cross-functional operational programs across acquisition, partnerships, and supply scaling
• Support BPO and partner operations, including onboarding, performance tracking, and issue resolution
• Help operationalize and scale acquisition channels (paid, referrals, partnerships)
• Track and report on key supply and growth metrics (activation, CAC, capacity, utilization)
• Identify gaps in supply vs. demand and support execution plans to close them
• Build and improve operational processes, tools, and reporting to increase efficiency
• Act as a connector across Delivery, Product, Engineering, Analytics, and GTM teams
• Take ownership of ambiguous problems by structuring analyses, developing recommendations, and driving implementation

### Benefits

• Health: Snorkelers and their dependents are covered by comprehensive medical, dental, and vision plans.
• Wellness:...