Mid-Atlantic Operations Manager

About this role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced
Regional Operations Manager
to support our fast-growing
Voice
(MSS)
divisionwithin the
Mid-Atlantic region
.


MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.


WHAT YOU WILL BE DOING:

• Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.
• Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.
• Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.
• Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.
• Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.
• Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.
• Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.
• Perform additional responsibilities and special projects as needed.

WHAT YOU WILL BRING TO THE TEAM:

• 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment.
• Direct experience overseeing and leading a team in customer operational job functions l...