Operations Manager, Global Strategic Accounts
Company: Thrive Global Holdings, Inc.
Location: Remote (Remote)
Salary: $130,000 - $160,000 a year
Type: Full-time
Remote: Yes
Posted: 2026-10-13
About this role
Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.
The Operations Manager oversees the day-to-day delivery of one of Thrive’s largest global enterprise accounts. This role manages a distributed team of Wellbeing Coordinators and directs the work of contract Health Coaches assigned to the account.
The Operations Manager enables coordinators and coaches to execute campaigns, live sessions, and other program activities across regions. They establish clear expectations, resolve operational issues, and maintain consistent quality while accommodating local needs. This role partners closely with the Program Manager on delivery plans and capacity, the Account Director on account priorities and escalations, and the Director of Coaching Operations on coaching standards and quality.
The Program Manager owns what the program delivers and when. The Operations Manager owns how it is delivered, who delivers it, and whether the team has sufficient capacity. Any unresolved conflicts or competing priorities are escalated to the Account Director.
How You'll Contribute
Lead the Delivery Team
- Hire, onboard, manage, and develop the global team of Wellbeing Coordinators.
- Set clear responsibilities and expectations, give regular feedback, and address performance concerns.
- Lead the contract coaching team day to day: set program goals, define what success looks like, give clear guidance o...