Operations Manager

About this role

**👋 About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things
simple
while earning
trust
from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go
beyond
what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.


About The Role
As an Operations Manager for sunday, your ultimate goal will be to help deliver a best-in-class experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution: we will create its business account, collect all relevant info, provide them with tailor-made QR codes, train the restaurant team, and then help them make the most of our solution through top-notch account management. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!


You will report to the US Operations Senior Manager, and work daily with our teams in Atlanta, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food :)


Join early, grow fast, and shape the journey!


Key Responsibilities**

• Day-to-day account management: Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.
• Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
• Restaurant support & retention: Provide t...