Operations Manager

About this role

Arnoff Moving & Storage, a family-owned company with over 100 years of experience in transportation and logistics, is looking for an experienced Operations Manager to join our team in Poughkeepsie, NY. As a trusted name in the industry, we take pride in our commitment to excellence in all that we do: exceeding customer expectations, delivering safe and reliable service, and our ongoing dedication to our team.

We are seeking an operations manager to lead day-to-day branch operations while ensuring safe, efficient, profitable, and high-quality execution of local and long-haul moving services and related services.

• A minimum of 3-5 years of experience in operations management, preferably in warehouse, transportation, or moving services.
• Strong interpersonal skills are essential, as this position involves dispatching and managing crews while ensuring efficiency and productivity.
• Effective time management skills and multi-tasking capabilities
• Demonstration of sound judgment and decision-making skills for our fast-paced environment and high-stress environment
• Prior experience utilizing technology, including Microsoft Office programs, Movers Suite, Samsara, or similar programs
• High school or equivalent is required, and some college is preferred

• Daily dispatch, route assignments, briefing and debriefing, and overall performance of operations
• Development and management of our team of drivers, helpers, warehouse, and other team members, with hiring, mentoring, training, and performance management
• Collaboration internally with Customer Service and Sales
• Understanding and following all federal and state guidelines and regulations
• Ensuring safety is the number one priority
• Availability to respond to work calls during off-hours

## Work Environment & Physical Requirements

• Combination of office, warehouse, truck yard, and on-site field environments (residential, commercial, and industrial locations).
• Ability to work extended hours as business...