MBA Operations Manager - Business School - 108143 - Grade 7

Responsibilities

The Operations Manager will lead the professional delivery of the MBA portfolio, ensuring an exceptional student experience and operational efficiency. They will work closely with academic and professional service colleagues to manage budgets, resources, and strategic initiatives across the school.

Requirements

Candidates must hold a degree-level qualification and possess significant experience in operational management, preferably within a higher education context. Strong leadership, financial management, and relationship-building skills are essential for this role.

Skills

• Operational management
• Budgeting
• Strategic planning
• People management
• Relationship building
• Negotiation
• Influencing
• Communication
• Financial management
• Service excellence
• Data analysis
• Project management
• Digital skills
• Conflict management
• Leadership

Benefits

• 40 days paid holiday
• Pension scheme
• Occupational sick pay
• Volunteering day
• Subsidised day nurseries
• Professional development programme

About this role

Position Details

Birmingham Business School

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £36,636 to £46,049 with
potential progression once in post to £48,822

Grade: 7

Full Time, Fixed Term contract up to October 2028

Closing date: 

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of
Birmingham and the wider region for over 100 years, and we are equally proud to
be recognised as a leading global university. We want to attract talented people
from across the city and beyond, support them to succeed, and celebrate their
success.

We are committed to helping the people who work here to develop through our
sector-leading Birmingham Professional programme which provides
all professional services staff with development opportunities and the
encouragement to reach their full potential. With almost
5,000 professional services jobs in a wide-range of functions in Edgbaston
and in our campus in Dubai, there are plenty of opportunities for you to be able
to develop your career at the University.

We believe there is no such thing as a typical member of staff and that
diversity is a source of strength that underpins the exchange of ideas,
innovation, and debate. We warmly welcome people from all backgrounds and are
committed to fostering an inclusive environment where diversity is at the heart
of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both
to our employees and to the success of the University and, depending on the
role, we offer a variety of flexible working arrangements. We therefore welcome
discussions on all forms of flexible working. In addition, you will receive a
generous package of benefits including 40 days paid holiday a year, one paid day
a year for volunteering, occupational sick pay, and a pension scheme. We also
have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport
links to our beautiful campus, including main bus routes and a train station on
site. On campus we have a state-of-the-art sports centre with pool,
shops, places to eat and drink, our own art gallery, museum and botanical
gardens.

Find out more about the benefits of working for the University of Birmingham
[https://www.birmingham.ac.uk/jobs/staff-benefits]

Background

The College of Social Sciences comprises the Birmingham Business School and the
Schools of Social Policy, Government and Education. It is a vibrant community
with over 12,000 students as well more than 500 academic staff and nearly 300
Professional Services staff across a range of disciplines and interdisciplinary
fields. Our work impacts all areas of society from business and politics to
education, justice, health, and social care. We have a highly diverse
international staff body, teach programmes in Dubai, Singapore and online as
well as in Birmingham, and we have over 100,000 alumni in more than 185
countries. 

Professional Services play a crucial role in this by providing outstanding
support to our researchers, enable an exceptional educational experience for our
students, and help the University to grow its influence regionally, nationally,
and globally.  They ensure the University’s resources are used wisely, manage
and improve the infrastructure which sits at the heart of the institution, and
support decisions to be made quickly and based on sound evidence. 
Our Birmingham Professional
[https://www.birmingham.ac.uk/staff/excellence/professional/index.aspx]
programme operates across the University, supporting colleagues to network and
collaborate, offering opportunities to learn and develop, contributing to the
delivery of the University’s objectives, and helping everyone to understand the
broader context within which we work.   

Birmingham Business School's
[https://www.birmingham.ac.uk/schools/business/index.aspx?_ga=2.127610765.1227668623.1658305163-727171402.1646390996] Vision
is to be the preferred business school for those who act in the knowledge that
socially responsible decisions are the foundation of a sustainable future. We
convene those who want to learn, share, and create knowledge and practices
around responsible business, and broker meaningful relationships among our
stakeholders and communities. Together, we are fostering a culture of shared,
deliberative, and ethical leadership for a more equitable and sustainable
future. This is an exciting time to join Birmingham Business School which, along
with just a handful of the world’s business schools, holds the gold standard of
‘triple-crown’ accreditation from the AACSB (Association to Advance Collegiate
Schools of Business), AMBA (Association of MBAs) and EQUIS (European Quality
Improvement System) and has recently been awarded a Bronze Athena Swan Award for
its commitment to gender equality.   

Role Summary

The Birmingham MBA is a truly global experience and consists of a UK based
full-time programme, a part-time Executive MBA and an Online MBA. The school
also delivers an MBA Programme at the university’s Dubai campus and in
Singapore. 

Birmingham Business School is seeking an experienced and collaborative
Operations Manager to play a key role in the delivery and development of our MBA
portfolio. Reporting to the school’s Director of Business School Operations you
will work collaboratively with the Programme Director, MBA Suite, and lead the
professional and efficient delivery of the Full-Time MBA and ensure consistent
delivery across the MBA suite of programmes, ensuring an exceptional student
experience and supporting the school’s ambitions for continued growth and
innovation. You will work closely with academic and professional service
colleagues across the School and College and contribute to the strategic
development of the MBA portfolio.

This is an exciting opportunity for an e...

About University of Birmingham

Higher Education · 51-200 employees · headquartered in Birmingham