Primary Care Account Manager London

About this role

Join OneAdvanced
Join OneAdvanced as an
Account Manager within our Primary Care team
, working as part of a regional customer POD focused on protecting, developing and growing our customer relationships.


You will take day to day commercial ownership of an established portfolio of Primary Care customers, building trusted relationships, understanding their priorities and helping them realise greater value from their OneAdvanced solutions.


Working alongside your Account Director, Customer Adoption and Value colleagues and wider specialist teams, you will play an important role in customer retention, renewals and identifying opportunities for expansion and growth.


This is an opportunity to join a collaborative team with a clear regional strategy, where you will have ownership of your customer relationships while contributing to shared regional customer and commercial outcomes.


What You Will Do
As an Account Manager, you will take day to day commercial ownership of an assigned portfolio of Primary Care customers, working within a regional POD to protect existing revenue and identify opportunities for growth.


You Will

• Build trusted relationships with operational and commercial stakeholders across your customer portfolio.
• Develop and execute clear account plans, translating regional priorities into proactive customer engagement, retention and growth activity.
• Lead regular customer reviews, understanding customer priorities, adoption, realised value, renewal readiness, commercial risks and future opportunities.
• Own contract renewal activity across your portfolio, engaging customers early to maximise retention and minimise commercial risk.
• Identify and progress expansion, cross sell and upsell opportunities by understanding customer needs, priorities and use of OneAdvanced solutions.
• Maintain a healthy, qualified pipeline and accurate customer, opportunity and commercial information within CRM.
• Work collaboratively...