Project + Design Operations Manager

About this role

Project & Design Operations Manager
Help turn great design and big plans into consistent execution.
Emerald Design Works is looking for a hands-on project and operations leader to report to the CFO, help roll out our Entrepreneurial Operating System (EOS), and partner closely with the VP of Design to keep projects and people on track.


This is not a role where you simply update project schedules. You'll build visibility, spot issues early, and help teams deliver what they commit to.


The Questions You'll Help Answer

• Are our EOS priorities, Rocks, and action items moving forward?
• Which design projects are coming next, and when must the work happen?
• Who has the capacity and right skills to take on each project?
• Are projects on schedule, and where are the bottlenecks?
• How do actual design hours compare with estimated hours, and what should we change?

What You'll Own

• Coordinate the company-wide EOS rollout with the CFO, including milestones, follow-through, and adoption of Ninety.io
• Maintain visibility into Rocks, scorecards, priorities, commitments, and leadership action items
• Partner with the VP of Design to create and maintain project schedules, milestones, and assignments
• Track designer workload, availability, and upcoming demand; flag capacity gaps and scheduling conflicts
• Compare budgeted versus actual design hours, identify variances, and help improve future estimates and project delivery
• Build project, capacity, and utilization reporting that supports timely decisions
• Improve handoffs, workflows, and project-management discipline across Design and the broader business

What We're Looking For

• You're organized, proactive, analytical, and comfortable influencing teams without being their direct manager. You can bring structure without adding bureaucracy.
• Approximately 4-7 years of project management, PMO, resource management, strategic planning, or related experience
• Proven ability to manage multiple p...