Manager, CS Operations

About this role

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About the Opportunity

The organization is a pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. The company is helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and the organization is excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as the organization builds for the long term.

About the role:

The organization is looking for a
Manager of Customer Success Operations
to play a critical role in scaling systems, processes, and policies for its Customer Success organization. This role will partner with senior leaders across the company’s go-to-market teams to design, build, and run critical business capabilities for its world-class post-sales organization. This leader will have an outsized impact on the future of the CS organization by helping the company Build for The Long Term as it grows beyond $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process, and technology into elegant solutions to business problems re...