Group Product Manager, Payments Product Journey

About this role

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.


Overview
The Senior Product Manager, Payments Journey, is responsible for the end-to-end optimization of the member payment experience—from initial sign-up and checkout through ongoing retention and billing. This leader ensures every step of the payments journey is seamless, secure, and tailored to diverse global markets, directly driving Netflix’s growth, revenue, and customer satisfaction.


This role is pivotal in driving significant revenue growth, customer retention, and operational efficiency. By owning the full payment lifecycle, this leader delivers a best-in-class, adaptable experience that is effortless and secure, empowering Netflix's global expansion and supporting the company’s most ambitious growth goals.


This role is based in our Los Gatos (preferred) or Los Angeles offices in a hybrid model. This role can also be based remotely on the West Coast. Travel will be required if remote-based.


Responsibilities

• Oversee the design, implementation, and continuous improvement of all payment lifecycle touchpoints, ensuring frictionless onboarding, high conversion, and proactive retention.
• Partner with cross-functional teams (engineering, regional, data science, legal, finance, customer service) to deliver localized, compliant, and high-performing payment experiences.
• Drive strategic initiatives to expand into new markets, support new business models, and adapt to evolving regulatory and consumer requirements.
• Use data and analytics to identify pain points, optimize flows, and deliver targeted interventions that reduce churn and maximize customer lifetime ...