Senior Manager, Customer Success Managers
Company: Swooped
Location: Location not specified (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-03-12
About this role
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
The world’s most sophisticated companies rely on this organization to remove uncertainty from decision-making. With market intelligence and search built on proven AI, the organization delivers insights that matter from content you can trust. The universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by the organization advances a shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, the organization and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. The platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The organization is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join the team!
About the Role
The organization is looking for a
Senior Manager, Customer Success
to lead, develop, and inspire a team of client-facing product experts who help customers get maximum value from the platform.
As a leader in the Customer Success organization, this role will partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure Customer Success Managers (CSMs) are delivering exceptional engagements - from high-impact demos that win new business to adoption campaigns that drive long-term success.
This role will set strategy, coach for performance, and ensure the right coverage and resour...